Contact Us
Please note that the fastest way to get help with a service-related issue is to call our Calgary Contact Centre, open 365 days/year
Phone number:
Fax:
Mailing Address
If you pay by cheque, please mail to:
CCI Wireless
1338 36th Ave NE, Suite N
Calgary, AB T2E 6T6
Think there’s an outage? Check our Twitter feed for updates.
We tweet as quick as we can to keep you in the know.
When there is an outage, our toll-free phone line will have a pre-recorded message explaining what’s happening, so you don’t have to stay on hold. Call us at 1-888-240-2224 and select “Technical Support” to listen.
Latest Tweets:
Send us a message on Facebook.
We’re most responsive Monday – Friday, 9AM – 5PM, but you can leave a message anytime*. Our conversation will be saved in your Facebook Messenger inbox.
*Please note that this isn’t a live chat tool, and the quickest way to get help is to call 1-888-240-2224.
Customer Care Line
Monday to Friday, 8AM to 8PM
Weekends & Holidays, 8AM to 5PM
New Customers, Account Details and Billing
Tech Support Line
Monday to Friday, 7AM to Midnight
Weekends & Holidays, 8AM to 5PM
Issues with Equipment and Service
Contact Form
This form delivers instantly to our Customer Care inbox. An agent will contact you within the next business day.
Email Us Directly
If you’d prefer to send an email to a specific CCI team, these addresses will help you direct your message.
Customer Care
- For Billing or account inquiries
customercare@cciwireless.ca
Technical Support
- For Technical Support or to report a service issue
techsupport@cciwireless.ca
Business
- For inquiries about our Business Services
business.solutions@cciwireless.ca
Marketing & Sponsorship
- To tell us about sponsorship opportunities, send details to
customercare@cciwireless.ca
Feedback
- What can we do to improve your experience with CCI Wireless?
feedback@cciwireless.ca